10 Best AI Chatbots [2023]

In this guide, I have reviewed the top AI chatbots that can help your business grow.

Every day, an increasing amount of businesses are using advanced AI chatbots.

A chatbot platform understands and responds to natural language and can be used on websites, messaging apps, and virtual assistants.

AI chatbot software can automate a variety of tasks for customer service, support, billing, sales, and marketing teams.

According to one of the 50+ vital chatbot stats researched by Outgrow, 36% of businesses use chatbots to generate more leads, and business leaders claim that on average, chatbots improve sales by 67%.

Now let’s dive into the top AI-powered chatbots that can assist with boosting your sales and keeping your customers happy.

What are the best AI Chatbots [2023]?

Here are my top picks for the best AI chatbots:

• MobileMonkey
• LiveChat
• WATI
• Tidio
• Olark
• Jivochat
• Collect.Chat
• TARS
• Landbot
• Freshchat
• Flow XO

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1. MobileMonkey

Best For:

Small to large-sized businesses

MobileMonkey is a premier automated sales outreach and B2C data prospecting platform.

Key Features:

• MobileMonkey (for marketing and sales) is a complete sales outreach platform for scaling lead gen, qualifying leads, and turning those leads into customers with automated messaging
• Sales outreach tools:
  – collecting contact info from web visitors
  – automatic messages
  – email delivery and multiple senders
  – Instagram and Facebook ad tools
  – Instagram and Facebook Lead Generation
  – SMS marketing tools
  – lead alerts
  – messaging inbox
  – flexible integration
  – attribution and analytics
• Unicorn X-ray is a data network with millions of opt-in subscribers. MobileMonkey provides the name, email, page URL, and location of site visitors. You can send automated follow-up emails segmented by their page interests
• InstaChamp (for creators and coaches) messaging automation helps grow sales and customer support with a 24/7 automated answering service for Instagram DMs, Facebook Messenger, SMS, and web chat
• Integrates with Zapier

User Experience:

Pricing:

MobileMonkey offers different products and pricing plans:

Basic $19 per month

There is a free trial and a free limited version.

[Instachamp]

VIP Edition Free gift
Platinum $19 per month
Startup Edition $59 per month

My Research on MobileMonkey Reviews

The Good:

• Consistent UI improvements
• Step-by-step training
• Minimal setup and training time
• Omnichannel
• Cheapest tool for building customer lists, and leads from social media
• Free web chat platform

The Bad:

• Not ideal for large enterprise SMS campaigns with over 1,000 people
• Could have more auto sales tasks or a sales pipeline

Start a free trial with MobileMonkey today.

2. LiveChat

Best for:

Any size company who wants to provide superior customer service and grow revenue

LiveChat is a complete sales and customer service platform that harnesses online chat, a ticketing system, and web analytics capabilities.

LiveChat has 36,000 customers from small, private companies and goes up to Fortune 500 enterprises, including PayPal, IKEA, Allstate, CapitalOne, Mercedes, Adobe, Unilever, and McDonalds

Key Features:

• AI text suggestions enhance agents’ writing by matching the tones of the messages they receive
• Omnichannel messaging like Facebook Messenger, WhatsApp, and text message
• Chat tools such as message sneak peek, canned responses, chat tags, rich messages, file sharing, chat archives, inactivity messages, notifications, chat transfer and chat ratings
• Customer engagement tools like targeted messages, messaging mode, eye-catchers, chat buttons, routing rules, ticket form, chat assignment, chat history and transcripts
• Chat widget customization for chat box, agent profiles, accessibility, languages, and chat boosters
• Reports and analytics provide data summary, chat reports, data export, agent reports, ticket reports, customer reports, e-commerce reports, numerous filters and quick view dashboards
• Security includes encryption, credit card masking, data storage, access restriction, visitor banning, logging in with Google, compliance, and a single sign-on
• 200+ integrations to create a personalized hub for all customer conversations no matter the platform
• LiveChat + Squarespace integration now supports cart view!

User Experience:

Pricing:

LiveChat offers 4 pricing plans:

Basic: $24 per month ($240 per year)
Pro: $49 per month ($492 per year)
Business: $69 per month ($708 per year)
Enterprise: Speak with customer service about custom pricing

My Research on LiveChat reviews

The Good:

• Clearly and objectively use real-time data to find your strong points, weak points, and pitfalls when communicating with customers
• Save and categorize transcripts
• Chat pops up when new visitor asks a question
• Integrates with Slack which a majority of companies use to communicate

The Bad:

• There is a limit on the number of agents logged in at the same time
• Modifying chatbot active schedules can be tricky

Start using LiveChat free for 14 days without a credit card.

3. WATI

Best for:

Customer service and outbound sales / marketing communication

WATI is an awesome WhatsApp management app for businesses, built with the official WhatsApp Business API. It’s a great way to improve customer experience, and get better message open and response rates.

WATI has 3,500+ business customers all over the globe. This includes fast growing brands such as TikTok, OPPO, Gojek, Grab, MoneyTap Larozse, Cigna, VuTV, MPL Sports and more.

Key Features:

• WhatsApp chat button for website
• Shared team inbox
• Broadcast and bulk messages
• Custom notifications
• Developer friendly
• Includes native integrations
• No code AI chatbot application
• Integrates with Google Sheets, Shopify, Zapier, Hubspot, Zoho CRM, Woo Commerce, Inegromat, and Pabbly Connect

User Experience:

Pricing:

WATI offers 2 pricing plans:

Solo: $49
Professional: $98

All plans are monthly.

My Research on WATI Reviews

The Good:

• Intuitive tools help you get the most out of WhatsApp
• Help docs are easy to follow with relevant examples
• Bot is very strong and compact
• WATI looks and works similar to WhatsApp
• Pricing is 1/10th the cost agencies charge for automated WhatsApp business services

The Bad:

• Can’t pull data from internal database/google sheets into WATI flow builder to include additional variables into a flow
• You can’t send a voice message via a desktop/laptop, you need to use the mobile app

Start using WATI today.

4. Tidio

Best for:

Automated customer service especially for ecommerce

Tidio is an excellent choice for customer service, as it provides multiple communication channels, such as chat, messenger, and email, which makes it easy to stay connected with customers.

Key Features:

• Live Chat includes live typing, canned responses, attachments, offline messages, pre-chat surveys, and multiple language support
• Order management (Shopify) includes shopping cart preview, recommended products, refund orders, order history, cancel orders, and add coupon codes
• Chatbots include a visual chat builder, bots in live conversations, communication surveys, data collection, 35+ e-commerce templates, and responses when operators are busy
• Tidio AI response bots can automate conversations including providing answers, measure helpfulness, self-learn how to respond to similar questions, segment questions, and route questions to human agents
• Ticketing with chats and emails, tag and prioritizing tickets, managing operators’ tickets, and checking ticket history
• Grouping allows for splitting operators into departments, notifying relevant operators, optimizing workloads, using specific pre-chat surveys, auto solving and manually reassigning
• Analytics track AI chatbot performance, operator and channel performance, comparisons, conversation related metrics, and suggests improvements
• Customization includes removing Tidio branding, setting chat visibility, widget position, background color and picture, and welcome screen
• Support includes email, live chat, emergency phone support, account reviews, training sessions, and a dedicated customer success manager
• Integrates with CMS such as WordPress, Shopify, PrestaShop, Weebly, Joomla, Wix, Squarespace, Magento, Shopware, BigCommerce, Ecwid by Lightspeed, WooCommerce, OpenCart, Jimdo, Webydo, Drupal, Shift4Shop, and Site123
• Integrates with apps like Google Analytics, Klaviyo, Mailchimp, Hubspot, Pipedrive, Judge.me, Zapier, Zendesk, Zendesk Sell, Agile CRM, Messenger, and Instagram

User Experience:

Pricing:

Tidio offers 4 pricing plans:

Free: $0 per month (no credit card required)
Communicator: $19 per month ($189.96 per year)
Chatbots: $39 per month ($390 per year)
Tidio+: $289 per month ($2,880 per year)

Get 2 months free by paying yearly.

My Research on Tidio Reviews

The Good:

• The free option is good for newer company websites that don’t get a lot of website traffic yet.
• Many options for getting support
• View active visitors and take over the chat from a bot to continue the conversation
• Tidio has a WordPress plugin

The Bad:

• Pricing plan can be confusing to some people
• Chatbot can’t integrate with Hubspot
• Notification sounds aren’t the same for desktop and mobile apps
• Building chat flows requires a lot of thought

Start using Tidio for free or a paid plan today.

5. Olark

Best for:

Lead gen for sales teams

Olark is an incredibly useful resource for boosting sales, solving customer issues, and gaining a better understanding of what your customers are looking for. It’s great for providing quick answers to queries in real time which can help strengthen relationships in the long run.

Key Features:

• Custom chat box branding
• Automation rules for live chat help greet customers automatically, send custom messages, route chats, show/hide chat box, and more
• Live chat analytics to make smart staffing choices with summary reports
• Searchable transcripts to find the most relevant chat insights
• Custom forms to collect leads before a chat
• Engage customers in real-time
• Manage team with chat distribution, shared database of canned responses, and monitor team performance

User Experience:

Pricing:

Olark has 2 pricing plans:

Full-featured: $29 per month / per seat
Enterprise: provides custom contracts and concierge support

All plans can be paid yearly for an additional discount.
A free trial is also available.

My Research on Olark Reviews

The Good:

• Provides all the essential features for most small businesses
• Easy-to-use interface
• Automatic email notifications of chats

The Bad:

• No mobile app for agents to use when not at their desk
• Customization isn’t very intuitive
• The pricing to add features could be better
• Adding stickers and a secure file-sharing ability would be useful

Try Olark for free today.

6. jivochat

Best for:

Providing superb Customer support via messengers

Jivochat is an invaluable tool for online businesses looking to have real-time conversations with their customers. It enables users to create a comprehensive customer service system, initiate messages, and calls, and configure and customize preferences for each user.

Key Features:

• Automated workflows
• Alerts
• Brand style customization
• Auto-trigger
• Built-in CRM and team chat
• Live chat and Chatbots
• Integrated inbox features for Instagram, Facebook, Telegram, Viber, Apple Business Chat, WhatsApp Business
• CRM
• Jivo Team Chats
• Company email integration
• API for devs

User Experience:

Pricing:

Jivochat offers 3 pricing plans:

Basic: $0 per month
Professional: $19 per month ($228 per year)
Enterprise: $38 per month ($456 per year)

All plans are billed annually.

My research on Jivochat Reviews

The Good:

• It works right away without any customizations
• Easy to operate for admin and guests
• Training staff on how to use it is fast
• Simple to add new agents and remove old agents
• Has a call-back system

The Bad:

• No way to add an automated message when putting chat services on pause
• UI looks plain and outdated

Try Jivochat for free today.

7. Collect.chat

Best for:

Simple drag-and-drop chatbot creation

Collect.Chat makes designing and building chatbots easier and quicker than ever before, thanks to its user-friendly drag-and-drop templates. It puts the power of creating chatbots in your hands without needing any coding experience!

Collect.Chat has 25,000+ satisfied business customers worldwide.

Key Features:

• Chatbot qualifies and engages potential customers with the conversation, not forms
• Drag and drop builder
• Meeting booking
• Integrates with hundreds of apps to improve your workflow

User Experience:

Pricing:

Collect.Chat offers 4 pricing plans:

Free: $0 per month
Pro: $24 per month ($216 per year)
Guru: $49 per month ($420 per year)
Business: $99 per month ($828 per year)

All plans can be paid yearly for a discount.

My Research on Collect.Chat Reviews

The Good:

• You can use it on almost any website
• Easy rule-based processes for lead generation
• Price is fair
• Several pre-built templates to avoid building from zero

The Bad:

• You must pay to use the full version
• The basic subscription doesn’t allow much ability to change the design or brand of the chatbot
• No live chat option

Try Collect.Chat for free or a paid plan today.

7. TARS

Best for:

Marketing and customer support

TARS revolutionizes the way marketing and customer service teams work. It optimizes their conversion funnels, automates customer support with chatbots, and helps enhance the overall customer experience.

TARS is trusted by more than 500 global brands.

Key Features:

• Human-like conversations answer repetitive questions and capture leads at the same time
• Live Chat will send complex support requests to humans that an AI can’t answer
• Stay top of mind with automated conversational WhatsApp and SMS messaging campaigns
• Boost KPIs and provide incentivized engagement with user flow and chatbot analytics

User Experience:

Pricing:

TARS has 3 pricing tiers: Business, Premium, and Enterprise

All plans require you to ask about the pricing.

My Research on TARS Reviews

The Good:

• 950+ bot templates to choose from
• Chatbot tool has very flexible design capabilities
• Excellent customer support
• Save hours or days not having to recreate a bot from scratch

The Bad:

• Sometimes it’s difficult to analyze backend data
• There are a few customization restrictions that require a workaround

Try TARS for free or a paid plan today.

8. Landbot

Best for:

Automating lead generation and customer support processes

Landbot is a no-code tool to build chat experiences for your audience using an easy drag & drop builder, attractive UI elements, and multi-channel web, WhatsApp & FB Messenger interactions.

Key Features:

• Website chatbot generates leads and improves the customer experience
• WhatsApp automation lets the AI handle the conversations
• API & SDK build, ship, and scale conversations
• Chatbot platform allows you to design and deploy chatbots anywhere using a no-code builder
• Integrates with apps Hubspot, Slack, Airtable, Google Sheets, Stripe, Calendly, Zapier, Mailchimp, Segment, Dialogflow, SendGrid
• Integrates with CMS such as WordPress, Shopify, Webflow, and Carrd

User Experience:

Pricing:

Landbot offers plans for a website and WhatsApp:

WEBSITE CHATBOT

Free: $0 per month
Starter: $32.65 per month ($313.34 per year)
Pro: $87.06 per month ($839.40 per year)
Business: starts at $326.47 per month ($3,917.64 per year)

WHATSAPP CHATBOT

Pro: $163.24 per month ($1,567.08 per year)
Business: starts at $326.47 per month ($3,917.64 per year)

All plans can be paid yearly for a discount.

My Research on landbot Reviews

The Good:

• Powerful for marketers wanting to increase site conversion rates
• A very easy, straightforward way to build new chatbots
• Landbot uses its own built-in development platform
• Versatile software without restrictions
• The support team exceeds expectations and is quick to respond

The Bad:

• Exporting a raw data file triggers an email, not a download
• There are many options that can be confusing for new users regarding where to start
• Could use more integrations with more tools

Try Landbot for free or a paid plan today

9. Freshchat

Best for:

Conversations that are unified and contextual

Freshchat is a revolutionary messaging platform that merges artificial and human intelligence to provide seamless customer service for the digital-first consumer. This cutting-edge solution is taking customer service to the next level.

Key Features:

• Connect with any messaging app
• Unified inbox across email, call, chat, and messenger apps
• Automate answering repetitive questions with bots
• Journeys allow you to design high-context interactions at the right time based on the app, product, or webpage they are on
• Integrates with Instagram, LINE, Google Business Messages, Apple Business Chat, SMS, Facebook messenger, and WhatsApp, or “bring your own channel”
• Native AI provides useful insights throughout a customer journey

User Experience:

Pricing:

Freshchat has 4 pricing plans:

WEBSITE CHATBOT

Free: $0 per month
Growth: $18 per month ($180 per year)
Pro: $47 per month ($468 per year)
Enterprise: $83 per month ($828 per year)

*Pricing is based on a per agent basis.

All plans can be paid yearly for a discount.

My Research On Freshchat Reviews

The Good:

• Get data on things such as the status of an order, payment, invoice, or other activity related to the company and platform usage
• Easy integration
• Ability to add WhatsApp and social media channels
• Contextual messaging makes it easier to offer services and products
• Scale with cost-effective support

The Bad:

• Creating a bot requires a big-time investment
• A bigger learning curve for new users

Try Freshchat for free or a paid plan today

10. Flow XO

Best for:

Using a single platform to build, host, and manage bots on several platforms at once

Flow XO is a great asset to any business looking to stay connected with its customers. This automation tool helps you build custom AI chatbot solutions quickly and without much effort, so you can easily interact with your customers on various websites, apps, and social media channels.

Key Features:

• Connect your platforms and chat all in one place using Flow XO bot interface
• Create a backend workflow that says what happens during interactions with a bot
• Cross platform customer interaction
• Channels: Facebook Messenger, Slack, Whatsapp, Telegram, SMS, HTTP, and Sandbox
• 100 + Integrations via webhooks, email, and other 3rd party services

User Experience:

Pricing:

Flow XO has 2 pricing plans:

WEBSITE CHATBOT

Free: $0 per month
Standard: $19 per month ($228 per year)

Add 5 bots or active flows: + $10 per month ($120 per year)
Add 25K Interactions: + $25 per month ($300 per year)

You can start for free and upgrade to a paid option as you grow.

My Research on Flow XO reviews

The Good:

• Save time and money by not having to build your own integrated solution
• No need to learn how to program
• Follow templates when building a bot
• Deploy chatbot across several platforms
• Reasonable pricing

The Bad:

• Workflow can be a little time-consuming to setup
• Sometimes setting up a bot isn’t intuitive and requires reading help docs and testing

Try Flow XO for free or a paid plan today

*Other AI Chatbot tools that aren’t included in this review are … I’ll update this post with reviews on them in the near future.

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AI Chatbot FAQs

What are the different types of chatbots?

There are 5 main categories of chatbots.

• Rule-based chatbots
• Conversational AI chatbots
• Contextual chatbots
• Voice-enabled chatbots
• Hybrid chatbots

What are the benefits of using chatbots?

The main benefits of using chatbots are:

• Increase customer engagement
• Improve lead generation
• Reduce customer service costs
• Balance automation with a human touch
• Scale support efforts
• Streamline the customer onboarding process

Is Siri, Alexa, or Google Assistant a chatbot?

Yes. They are conversational AI chatbots programmed to answer questions.

How does an AI chatbot work?

AI Chatbots are like virtual assistants that can perform tasks for you automatically by following certain rules and instructions.

AI-powered chatbots can talk to you through a chat or voice messaging on a website or mobile app just like having a conversation with another person.

What are the pros and cons of chatbots?

Pros:

• Quicker customer care
• Improved customer satisfaction
• Lower staffing costs
• Chatbots have a variety of uses for businesses
• Increase revenue

Cons:

• Answering customer’s questions may be limited
• Customers might become irritated
• Chatbots aren’t a good fit for every business
• More complex chatbots can be costly

Are aI chatbots a good idea?

According to Outgrow, 60% of people still prefer to wait for an agent instead of talking to a chatbot. As time goes on, more people will warm up to using chatbots as they become more advanced and human-like.

Companies rely on chatbot technology to make their business more efficient and cut costs.

Should I outsource my aI Web development?

Depending on the complexity of your project, outsourcing AI web development may be the best option. This frees up time for your in-house development team to focus on other high-priority projects for which they are better suited. Using an AI web development team will save you money because you will not have to do the work twice. Hiring someone specifically for this work will take a lot of time, money, and energy, so why not outsource if the work is too complex?

Final thoughts

When choosing the best chatbot tool, consider your specific needs and goals. Think about the tasks you want the chatbot to perform and where you want to deploy it. Also, consider scalability, flexibility, support, and resources available. Carefully evaluate different options to find the best fit for your business.